Shipping Policy

Effective Date: August 27, 2026

At JOSHUA EDIT LTD, we aim to provide a straightforward and reliable delivery experience for every order placed through joshuaedit.com. This Shipping Policy explains how orders are processed, dispatched, and delivered.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally begin processing on the next business day.

During periods of increased demand, promotional events, or seasonal sales, processing may take slightly longer. If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.

2. Delivery Options

Available delivery methods and applicable charges will be displayed at checkout based on your delivery destination and the options available for your order.

Depending on the destination, available services may include standard or tracked delivery.

The estimated delivery timeframe shown at checkout is an estimate rather than a guaranteed delivery date.

3. Estimated Delivery Times

Once an order has been dispatched, typical delivery times may vary depending on the destination and selected shipping service.

As a general guide:

• UK: approximately 2–5 business days

• Europe: approximately 4–10 business days

• International: approximately 7–15 business days

Delivery times may vary due to carrier operations, weather, customs procedures, public holidays, or other circumstances outside our reasonable control.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

The shipping cost may vary according to:

• Delivery destination

• Shipping method

• Order size or weight

• Current delivery arrangements

Any applicable delivery charges will be included in the order total before payment is submitted.

5. Tracking

Where a tracked delivery service is available and selected, tracking information may be provided after the order has been dispatched.

Please allow some time for the carrier’s tracking system to update after dispatch.

If tracking information does not appear immediately, this does not necessarily mean that your order has not been shipped.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check your:

• Full name

• Street address

• City or town

• Postal code

• Country

• Contact telephone number, where required

If you notice an incorrect address after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

7. Failed Delivery

If a carrier is unable to deliver your order because the address is incorrect, incomplete, inaccessible, or nobody is available to receive the parcel where a signature is required, the carrier may attempt redelivery or provide further delivery instructions.

If a parcel is returned to us because of incorrect address information or repeated failed delivery attempts, please contact us so that we can discuss the available options.

Additional shipping charges may apply when a parcel needs to be reshipped due to information or circumstances attributable to the customer, where permitted by law.

8. Delayed Deliveries

Estimated delivery dates are provided for guidance.

Delivery may occasionally take longer due to:

• Courier delays

• Severe weather

• Public holidays

• High-volume periods

• Customs processing

• Transportation disruption

• Incorrect or incomplete delivery information

• Other events outside our reasonable control

If your order appears to be significantly delayed, please contact us and we will assist with checking its status where possible.

9. Lost or Missing Parcels

If tracking indicates that a parcel has been delivered but you cannot locate it, please first check with household members, neighbours, building reception, or other safe delivery locations.

If the parcel is still missing, contact us so that we can work with the relevant delivery provider to investigate the matter.

Please provide your order number and any relevant tracking information.

We will handle confirmed lost shipments in accordance with applicable law and the circumstances of the order.

10. Damaged Parcels

If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If the product itself has been damaged during delivery, contact us promptly and provide:

• Order number

• Description of the damage

• Photographs of the product

• Photographs of the packaging, where available

We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.

11. International Orders

For orders delivered outside the UK, additional customs procedures may apply.

Depending on the destination and applicable regulations, international orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where such charges are legally payable by the customer, they are generally the customer’s responsibility unless otherwise stated at checkout.

Customs processing may also affect the final delivery timeframe.

12. Delivery Restrictions

Certain products or delivery destinations may be subject to availability or carrier restrictions.

If we are unable to deliver an order to the address provided, we will contact you where reasonably possible and discuss the available options.

13. Order Changes and Cancellation

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request, but an order that has already been processed or dispatched may not be able to be changed.

If cancellation is no longer possible, you may have rights to return the products under our Returns & Exchanges Policy and applicable consumer law.

14. Statutory Consumer Rights

Nothing in this Shipping Policy limits or excludes any rights you may have under applicable UK consumer protection law.

If an order is not delivered within the legally applicable timeframe or delivery arrangements do not meet your statutory rights, you may have additional remedies.

15. Contact Us

If you have questions about delivery, tracking, delayed parcels, or your shipping address, please contact us:

JOSHUA EDIT LTD
146 Ribbleton Avenue
Ribbleton, Preston
Lancashire, United Kingdom
PR2 6BY

Email: payment@joshuaedit.com
Phone: +44 7462026485
Website: joshuaedit.com

Please include your order number whenever possible so we can locate your order and assist you efficiently.