Secure Payment

Effective Date: August 27, 2026

At JOSHUA EDIT LTD, we are committed to providing a safe, reliable, and straightforward payment experience for every customer shopping at joshuaedit.com.

We use secure payment technologies and established payment processing practices to help protect your payment information during checkout. Payment security measures may include encrypted connections, secure payment processing, fraud prevention tools, and additional cardholder authentication where required. Stripe identifies TLS encryption, PCI DSS compliance, tokenization, fraud detection, and 3D Secure as key components of a secure online checkout. (Stripe)

Accepted Payment Methods

Depending on your location and availability at checkout, we may accept major payment methods such as:

• Visa

• Mastercard

• American Express

• Apple Pay

• Google Pay

• Other payment methods displayed at checkout

Available payment options are shown before you complete your order.

Secure Checkout

All payment information submitted during checkout is transmitted through secure connections designed to protect information in transit.

We do not ask customers to send complete card numbers, security codes, passwords, or other sensitive payment credentials by email.

For card payments processed through supported payment services, sensitive card information may be securely processed and tokenised by the payment provider rather than being stored directly by our website. Stripe states that its payment infrastructure uses encryption and tokenisation to protect card information. (Stripe Docs)

3D Secure Authentication

For certain card transactions, you may be asked to complete an additional verification step through your card issuer.

This may include:

• A one-time verification code

• Approval through your banking application

• Biometric authentication

• Another verification method provided by your card issuer

3D Secure provides an additional authentication layer for online card payments and may be required under Strong Customer Authentication rules or triggered when a transaction requires additional verification. (Stripe Docs)

If additional authentication is required, please follow the instructions provided by your bank or payment provider.

Fraud Prevention

To help protect our customers and our business, transactions may be subject to automated security and fraud screening.

A payment may be declined, delayed, or require additional verification where unusual or potentially unauthorised activity is detected.

These measures are intended to reduce fraudulent transactions while maintaining a smooth checkout experience.

Payment Information Protection

JOSHUA EDIT LTD takes reasonable measures to protect information associated with your purchase.

We recommend that customers:

• Use a secure and private internet connection when making a payment.

• Keep their account passwords confidential.

• Never share payment card details through email, social media, or messaging services.

• Contact us if they notice unusual activity associated with an order or payment.

• Make sure their billing information is accurate before submitting an order.

Payment Verification

For security purposes, we may need to verify certain order or payment details before processing an order.

If verification is required, we will contact you using the contact information associated with your order. We will never ask you to provide your full card number or card security code by email.

Failed or Declined Payments

If your payment is declined, please check that:

1. Your card details have been entered correctly.

2. Your billing information matches the information held by your card issuer.

3. Your card has not expired.

4. Your bank has not placed a restriction on the transaction.

5. Any required 3D Secure authentication has been completed.

You may also try another available payment method.

If you continue to experience difficulties, please contact our customer support team.

Refunds and Payment Reversals

Approved refunds are returned using the applicable payment method used for the original purchase, where possible.

The time required for a refunded amount to appear in your account may depend on your bank, card issuer, or payment provider and is outside our direct control.

For further information about refunds, please refer to our Returns & Exchanges and Refund information available on our website.

Payment Security and Privacy

Payment information and personal information are handled in accordance with our Privacy Policy.

We only request information reasonably necessary to process your order, provide customer support, prevent fraud, and meet applicable legal or regulatory requirements.

Contact Us

If you have questions about payment security, a declined payment, or an unexpected payment-related issue, please contact us:

JOSHUA EDIT LTD
146 Ribbleton Avenue
Ribbleton, Preston
Lancashire, United Kingdom
PR2 6BY

Email: payment@joshuaedit.com
Phone: +44 7462026485
Website: joshuaedit.com

We recommend keeping your order confirmation available when contacting us so that we can assist you efficiently.