Returns & Exchanges

Effective Date: August 27, 2026

At JOSHUA EDIT LTD, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be able to return eligible items in accordance with this policy and your statutory consumer rights.

This policy applies to purchases made through joshuaedit.com.

1. Return Period

You may request a return within 14 days of receiving your order.

For UK consumers, this policy does not affect any statutory cancellation or consumer rights that may apply under UK law.

If you wish to return an item, please contact us as soon as possible within the applicable return period.

2. Return Conditions

To be eligible for a return, items should generally:

• Be unworn and unused.

• Be in their original condition.

• Have all original tags and labels attached.

• Be returned in the original packaging where reasonably possible.

• Not have been washed, altered, damaged, or otherwise used.

• Be accompanied by the relevant order information.

We reserve the right to assess returned items before approving a return where permitted by applicable law.

Your statutory rights regarding faulty, damaged, or incorrectly supplied products are not affected by these conditions.

3. Items That May Not Be Returnable

For hygiene, safety, or other legitimate reasons, certain products may be excluded from return where permitted by law.

This may include items that have been:

• Worn or used.

• Washed or altered.

• Damaged after delivery.

• Returned without required tags where the tags are necessary to establish the condition of the product.

Where a specific product has different return conditions, those conditions will be stated on the relevant product page or communicated before purchase.

4. How to Request a Return

Before sending an item back, please contact our customer service team.

Please provide:

• Your full name

• Order number

• Email address used for the purchase

• Product(s) you wish to return

• Reason for the return, where requested

Our team will provide the applicable return instructions.

Please do not send a return to an address that has not been provided or confirmed by our customer service team.

5. Return Shipping

Unless otherwise required by applicable consumer law, return shipping costs are the customer’s responsibility when returning an item because they have changed their mind or no longer want the product.

If you received an incorrect, faulty, or damaged item, please contact us before returning it. We will review the issue and provide an appropriate solution in accordance with applicable law.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for returns that do not reach us.

6. Exchanges

We may offer exchanges for eligible products subject to stock availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund.

Please contact us before returning an item if you would like to request an exchange.

7. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or contains an incorrect product, please contact us promptly.

Please provide your order number and, where appropriate, clear photographs showing the issue.

We will review the matter and, where the product is confirmed to be faulty, damaged, or incorrectly supplied, provide an appropriate remedy in accordance with your statutory rights.

Depending on the circumstances, this may include:

• A replacement

• A repair

• A refund

• Another legally appropriate remedy

You should not have to bear reasonable costs resulting from our error or a product that was faulty when supplied.

8. Refunds

Once your returned item has been received and assessed, we will process an approved refund.

Refunds will normally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account can vary depending on your bank, card issuer, or payment provider.

Where applicable, refunds will be made in accordance with your statutory consumer rights.

9. Original Delivery Charges

Where you exercise a statutory cancellation right, applicable law may require us to refund the standard delivery charge paid for the original order.

Any additional cost resulting from your choice of a more expensive delivery option may not be refundable where permitted by law.

For voluntary returns outside statutory cancellation rights, the original delivery charge may not be refundable.

10. Partial Returns

If you purchased multiple products and return only some of them, we will refund the eligible returned products in accordance with this policy and applicable law.

Any applicable delivery refund will be handled according to the circumstances of the return and your statutory rights.

11. Return Processing

Please allow reasonable time for returned parcels to reach us and for the returned products to be inspected.

We will process eligible returns as promptly as reasonably practicable after receiving them.

If you have not received an expected refund after the applicable processing period, please contact us with your order and return information.

12. Your Statutory Rights

Nothing in this Returns & Exchanges Policy limits or excludes any rights you may have under applicable UK consumer protection law.

If a product is faulty, not as described, not fit for its intended purpose, or otherwise does not meet applicable legal requirements, you may have additional rights and remedies.

These rights are separate from any voluntary returns policy we provide.

13. Contact Us

For returns, exchanges, damaged products, incorrect orders, or refund enquiries, please contact:

JOSHUA EDIT LTD
146 Ribbleton Avenue
Ribbleton, Preston
Lancashire, United Kingdom
PR2 6BY

Email: payment@joshuaedit.com
Phone: +44 7462026485
Website: joshuaedit.com

When contacting us, please include your order number so we can locate your purchase and assist you more efficiently.