Frequently Asked Questions

Effective Date: August 27, 2026

Welcome to JOSHUA EDIT LTD. We have prepared the following Frequently Asked Questions to help you understand our products, ordering process, payments, delivery, returns, and customer support.

About Our Store

What does JOSHUA EDIT LTD sell?

JOSHUA EDIT LTD is an online fashion retailer offering women’s clothing and fashion pieces selected for everyday wear, seasonal styling, and a variety of occasions.

Where is JOSHUA EDIT LTD based?

JOSHUA EDIT LTD is based in Preston, Lancashire, United Kingdom.

Business Address:
146 Ribbleton Avenue, Ribbleton, Preston, Lancashire, PR2 6BY, United Kingdom

How can I contact customer support?

If you have questions about an order, product, delivery, payment, return, or another matter, please contact our customer support team.

Email: payment@joshuaedit.com
Phone: +44 7462026485

We recommend including your order number when contacting us about an existing order so that we can assist you more efficiently.

Products & Sizing

How can I choose the right size?

Please check the size information provided on the relevant product page before placing your order. Product measurements may vary between styles, so we recommend reviewing the individual size information rather than relying only on your usual size.

If you are unsure about sizing, please contact our customer support team before ordering.

Are product colours shown accurately online?

We make reasonable efforts to display product colours as accurately as possible. However, colours may appear slightly different depending on your monitor, screen settings, lighting, or device.

Will the product I receive look exactly like the photographs?

We aim to ensure that product photographs and descriptions accurately represent the items offered. Minor variations in colour or appearance may occur due to photography, lighting, or screen settings.

Are all products available at all times?

No. Product availability can change depending on stock levels. If an item becomes unavailable after an order has been placed, we will contact you where appropriate and arrange an appropriate resolution, including a refund where the order cannot be fulfilled.

Orders

How do I place an order?

Select the item and preferred size or variant, add it to your shopping bag, proceed to checkout, enter your delivery and payment information, review your order, and complete the purchase.

Please carefully check your delivery address, selected products, sizes, quantities, and contact details before submitting your order.

Will I receive an order confirmation?

Yes. After your order has been successfully submitted, we will send an order confirmation to the email address provided during checkout.

If you do not receive an email, please check your spam or junk folder. You can also contact us at payment@joshuaedit.com.

Can I change or cancel my order after placing it?

We recommend contacting us as soon as possible if you need to make a change or request cancellation.

Because orders may be processed shortly after being placed, we cannot guarantee that changes or cancellations can be made before dispatch.

If an order has already been dispatched, you may need to follow the applicable returns or cancellation process.

What happens if I enter the wrong delivery address?

Please contact us immediately if you notice an incorrect delivery address.

If the order has not yet been dispatched, we will make reasonable efforts to update the address. Once an order has been dispatched, changes may no longer be possible.

Payments

What payment methods are accepted?

Available payment methods will be displayed during checkout. Customers can select an available payment option and complete payment through the secure checkout process.

When will I be charged?

Payment is normally taken when you complete your order through the checkout process.

Your order will be processed after successful payment confirmation.

Is my payment information secure?

We take reasonable measures to protect customer and transaction information. Payment processing is handled through the payment methods and payment service providers made available at checkout.

For security reasons, please do not send complete card numbers, passwords, or other sensitive payment information to us by email or telephone.

What should I do if my payment fails?

If your payment is unsuccessful, please check that your payment details are correct and that your payment method is available for the transaction.

You may also try another available payment method. If the issue continues, please contact your payment provider or our customer support team.

Delivery

Where do you deliver?

Available delivery destinations and delivery options are displayed during checkout.

Delivery availability may vary depending on the destination and the shipping service selected.

How much does delivery cost?

Delivery charges, where applicable, are displayed during checkout before you complete your purchase.

The final delivery cost may depend on the destination, delivery option, order details, or applicable promotions.

How long will my order take to arrive?

Estimated delivery information will be provided during checkout or in the relevant shipping information available on our website.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, adverse weather, customs procedures, or other transportation disruptions.

Can I track my order?

Where tracking is available for the selected delivery service, tracking information will be provided after the order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

What should I do if my order has not arrived?

If your order has not arrived within the expected delivery timeframe, please contact us with your order number and delivery details.

We will review the available delivery information and assist you with the next appropriate steps.

What if my parcel arrives damaged?

If your parcel appears damaged when delivered, please contact us as soon as reasonably possible.

Where appropriate, provide photographs of the packaging and the affected product so that we can investigate the issue with the delivery or product.

Returns & Refunds

Can I return an item if I change my mind?

For eligible online purchases, UK consumers generally have cancellation rights under applicable consumer legislation. In many cases, customers can notify the retailer within 14 days of receiving the goods that they wish to cancel, followed by returning the goods within the applicable period. Certain exceptions can apply.

Please refer to our Returns & Exchanges Policy for the complete procedure and applicable conditions.

What condition must an item be in to be returned?

Unless a different legal rule applies, returned fashion items should be in their original condition, with relevant tags attached where applicable, and should not have been worn, washed, damaged, or altered beyond reasonable inspection.

Customers should handle clothing in the same way they would reasonably be able to inspect it in a physical shop.

What if I receive a faulty or incorrect item?

Please contact us as soon as possible if you receive an item that is faulty, damaged, incorrect, or materially different from its description.

We will review the issue and provide an appropriate remedy in accordance with applicable consumer rights.

UK consumer law provides protections for goods that are not as described, are not of satisfactory quality, or are not fit for purpose.

How do I request a return?

Please contact our customer support team before sending an item back unless our Returns & Exchanges Policy specifically states otherwise.

Email: payment@joshuaedit.com

Please include your order number and a brief description of the reason for your return.

When will I receive my refund?

Once an eligible return has been received and processed, refunds will be issued to the original payment method where applicable.

For statutory cancellation rights, applicable UK rules generally require refunds to be made within 14 days of the relevant return or cancellation conditions being satisfied.

The time required for the refunded amount to appear in your account may also depend on your bank or payment provider.

Will my original delivery charge be refunded?

Where a customer exercises applicable statutory cancellation rights, the refund treatment of the original standard delivery charge will follow applicable UK consumer law. Additional charges for a more expensive delivery option may not be refundable beyond the cost of the standard delivery option.

Please see our Returns & Exchanges Policy for further details.

Exchanges

Can I exchange an item for another size?

Exchange availability may depend on stock levels and the applicable returns procedure.

If the requested replacement size or item is unavailable, we may instead provide another appropriate resolution in accordance with our Returns & Exchanges Policy and applicable consumer rights.

What if the size I want is sold out?

Please contact us to check whether another suitable option is available. Stock availability can change, so we recommend contacting us promptly.

Website & Account

Do I need an account to place an order?

If guest checkout is available, you may place an order without creating an account. If you choose to create an account, please keep your login information confidential.

What should I do if I forget my account password?

Use the password recovery option available on the website. If you continue to experience difficulties accessing your account, contact customer support.

How is my personal information handled?

We process customer information in accordance with our Privacy Policy. Information is used where necessary to process orders, provide customer support, communicate about purchases, and operate our online store.

Please review our Privacy Policy for more information.

Customer Support

How quickly will customer support respond?

We aim to respond to customer enquiries as promptly as reasonably possible. Response times may vary depending on enquiry volume, weekends, public holidays, and the complexity of the request.

What information should I include when contacting you?

For order-related enquiries, please provide:

• Your order number

• The name used when placing the order

• The email address associated with the order

• A brief description of the issue

• Relevant photographs or supporting information where appropriate

Please do not send full payment card numbers or passwords by email.

How can I contact JOSHUA EDIT LTD?

JOSHUA EDIT LTD
146 Ribbleton Avenue
Ribbleton, Preston
Lancashire
PR2 6BY
United Kingdom

Email: payment@joshuaedit.com
Phone: +44 7462026485
Website: joshuaedit.com

We are committed to providing clear product information, transparent ordering information, reliable customer support, and a straightforward shopping experience.

Nothing in this FAQ is intended to limit or exclude any statutory rights that consumers have under applicable law.